Customer Service Agent (m/f/d)

  • Wuppertal (DE)
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Join us at Thinkproject and Make your Intelligence an Asset. We are a multi-national, enthusiastic group who are passionate about bringing digital and sustainable software to the architecture, engineering, construction and operations sectors. You can expect a culture of openness, respect and inclusivity where every team member is given a chance to flourish in a fast-paced and rewarding environment. If you are motivated by change and challenges, then we are waiting to hear from you!

As part of the thinkproject group, thinkproject conclude is a high-quality service provider for innovative software solutions for demanding construction projects. To strengthen the "ServicePoint" team, we are looking for full-time support for our location in Wuppertal.

Engage, empower & learn | Your tasks

  • You are responsible for answering telephone & written support enquiries from our customers and are therefore the voice and ear of Conclude
  • Customer satisfaction is close to your heart. You analyse existing processes, implement your own ideas and thus contribute to a constantly increasing customer satisfaction
  • In cooperation with the team, you quickly find solutions to problems that arise and support them in their day-to-day business 
  • You enjoy familiarising yourself with a complex software solution in order to be able to guarantee excellent customer support
  • You record customer feedback and pass it on to the appropriate stakeholders
  • You support our users in learning and using our solution by means of comprehensible training documents and in the form of web trainings

Open-minded, committed & versatile | Your profile

  • You have professional experience in customer service and have a passion for advising customers
  • Ideally, you have experience in IT support or user support
  • You understand how to provide excellent service to our customers and are highly service-oriented
  • You like to contribute your own ideas and enjoy working in a dynamic environment 
  • You are communicative, enjoy working in a team and your way of working is reliable, structured and independent.
  • very good German andEnglish skills (further language skills such as French are an advantage)

Trustworthy, professional, honest | What we offer

Choose Thinkproject – build a strong career and build a better world. Take your place at the forefront of an industry poised for transformation, learn from experts and collaborate with smart and supportive colleagues, partners and customers. Join our team and open up a host of opportunities, from locations to positions. We understand the importance of empowering our staff and always encourage you on your career journey, wherever that may take you!

Your contact:

Minette Tshibangu | T +49 89 930 839-419

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.

Working at - Make your intelligence our asset.