Customer Service Agent (m/f/d)

  • Wuppertal (GER)

thinkproject - As a globally successful software company, we have a clear mission: to awaken the potential of people and ideas – through digital solutions that help to create a better world. Connecting smart minds – this is how we work, as innovation is only possible through close cooperation. You need courage in order to change something. Only people who are fully committed to their objectives can fully convince customers. This is something we rely on – and on you as well!

As part of the thinkproject group, Conclude is a high-quality service provider for innovative software solutions for demanding construction projects. To strengthen the team "ServicePoint" we are looking for full-time support for our location in Wuppertal.



  • You are responsible for answering telephone & written support requests from our customers and will thus be the voice and ear of Conclude
  • Customer satisfaction is important to you. You analyse existing processes, implement your own ideas and thus contribute to a constantly increasing customer satisfaction
  • In cooperation with the team, you will quickly find solutions to problems that arise and support them in their daily business.
  • You enjoy getting to know a complex software solution in order to be able to guarantee excellent customer support
  • You record customer feedback and pass it on to the relevant stakeholders
  • You support our users in learning and applying our solution, through comprehensible training documents and in the form of web trainings


  • You have professional experience in customer service and bring a passion for advising customers
  • Ideally, you have experience in IT support or user support
  • You know how to provide excellent service for our customers and are characterized by a high level of service orientation
  • You like to contribute your own ideas and enjoy working in a dynamic environment
  • You are communicative, enjoy working in a team and describe your working methods as reliable, structured and independent
  • Last but not least, you have a very good knowledge of German and good knowledge of English (other language skills such as French are an advantage)


Our tools revolutionise construction projects across the globe – because we are always ready to try out new things. To this end, we create the perfect working environment: fair, flexible, family-friendly. We focus on job security, reliable support, honest feedback and long-term success. This also includes a clear-cut management style and strong cohesion within the team. Welcome to a creative work area in which responsibility leads to growth and ambitions become top performance. Feel free to join our mission.


Stephanie Becker | T +49 89 930 839-419

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.

Working at - Connecting smart minds.