Global Facility & Real Estate Manager (f/m/d)

Role purpose
The Global Facilities and Real Estate Manager supports the management and continuous improvement of Thinkproject's global workplace portfolio. The role combines Facilities Management, workplace project delivery and Real Estate portfolio management.

The role holder independently manages assigned projects and operational workstreams while the Global Head retains overall functional, strategic and portfolio accountability. The position also acts as the designated backup for the Global Head by attending relevant meetings, maintaining continuity during absences and representing the function within delegated authority.

Key responsibilities
Facilities Management operations

• Manage the FM activities across Thinkproject's international offices.
• Manage the team of Office Assistants, local site contacts, landlords and service providers, acting as primary escalation point.
• Monitor hard and soft services, including maintenance, cleaning, security, access, workplace services and statutory inspections.
• Manage all operational incidents and ensure appropriate escalation, communication and follow-up.
• Manage supplier performance against service levels, contractual requirements and approved budgets.
• Support the implementation of global FM standards, procedures, controls and service improvements.
• Maintain accurate records for contracts, suppliers, assets, maintenance, compliance and site information.

Workplace and project management

• Independently manage assigned workplace projects, including office moves, refurbishments, fit-outs, closures, relocations and service implementations.
• Prepare project scopes, programmes, budgets, risk registers, action logs and progress reports.
• Manage the relation with the landlords, contractors, consultants and liaise with the internal functions including IT, HR, Procurement, Legal and Finance.
• Monitor delivery, cost, quality, risk and dependencies, and implement corrective actions when required.
• Support testing, commissioning, handover, snagging and project close-out.
• Manage several workstreams simultaneously while providing clear updates to the Global Head.
• Escalate material budget, compliance, contractual or business-continuity risks promptly.

Real Estate coordination

• Maintain the global property and lease database, including critical dates, notice periods, break options and contractual obligations.
• Support the Global Head of department in office searches, market assessments, lease renewals, exits and relocation projects.
• Manage information and documentation with landlords, brokers, Legal and Finance.
• Collect and analyse occupancy, utilisation, cost and workplace data.
• Prepare option comparisons and recommendations for Real Estate decisions.
• Support lease negotiations and due diligence while final strategic and contractual decisions remain with the Global Head and authorised company representatives.

Governance audits and compliance

• Manage FM documentation and evidence required for internal and external audits.
• Track audit findings, operational risks and corrective actions through to completion.
• Support EHS, physical security, business continuity and ISMS-related workplace requirements.
• Monitor local compliance activities with support from relevant specialists and site contacts.
• Maintain dashboards, KPIs, management reports and action trackers.
• Support budget preparation, forecasting, purchase orders, invoice validation and cost reporting.

Operational backup and representation

• Attend relevant FM, Real Estate, project and cross-functional meetings alongside or on behalf of the Global Head.
• Maintain sufficient knowledge of active projects, risks and priorities to ensure continuity.
• Act as the operational point of contact.
• Coordinate urgent issues and make decisions within agreed delegated authority.
• Provide structured handovers, updates and recommendations following periods of delegated cover.
• Support the functional management and development of Office Assistants and local site contacts.