Solution Specialist
- Lyon (FR)
- Paris (FR)
- Consulting
- Customer service, hotline
- Fulltime
- Published: 2024-11-04
What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.
What your day will look like
- Application configuration and installation: Configure the application (data model, modules, settings, etc.) and manage the installation process to ensure it aligns with customer requirements.
- Implementation of technical solutions: Implement tailored technical solutions according to customer needs and specifications.
- Testing and quality assurance: Test the customized solutions from a user’s perspective and document the testing procedures to ensure thorough quality assurance.
- Issue tracking and solution improvement: Track, document, and manage customer issues, work with development teams to find quick solutions, and contribute to the continuous enhancement of the solution’s quality.
- Support in solution design: Collaborate with the responsible Consultant to help design customized technical solutions that meet specific customer requirements.
- Solution modification and troubleshooting: Collaborate with the responsible Consultant to make necessary changes and extensions to the implemented solutions, addressing any issues that arise during the project.
- Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams, providing valuable insights and expertise to support their work.
- Technical documentation: Create and maintain technical documentation that supports the project and ensures a clear record of processes and decisions.
- Complex support resolution: Handle and resolve complex support requests in collaboration with the support teams, ensuring timely and effective solutions.
What you need to fulfill the role
- Fluent French and English Language skills are mandatory
- Prerequisite:
- Aptitude and ability to understand and configure software solutions.
- Detail-oriented with the ability to document procedures accurately.
- Self-motivated with a desire to learn and grow in the field of solution implementation and support.
- Ability to work collaboratively in a team environment.
- Familiarity with construction industry processes and terminology is a plus.
What we offer
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
Your contact:
Soria Kaced
Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.
Working at thinkproject.com - think career. think ahead.
