Support Engineer 3rd Level (m/f/d) Part Time

  • Berlin (DE)
  • Part time
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Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.

What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public. 
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.

What your day will look like

  • The 3rd Level Support of TP CDE is our internal point of contact for all tickets, which are not solvable by 1st Level Support for TP CDE Customers or Customer Configurations.  
  • The 3rd-level support engineers at TP CDE have the important responsibility of resolving technical issues that are too complex for the lower tiers of support.
  • They are the final point of contact for customers who are experiencing critical issues and need advanced troubleshooting skills and expertise.
  • Their main duties include analyzing and diagnosing problems, collaborating with other teams such as development or QA.
  • They also keep a record of the issues and their solutions and communicate with customers to ensure transparency throughout the process.
  • In addition to their technical responsibilities, they provide guidance and training to lower-level support staff and contribute to the development and improvement of the product by identifying and reporting bugs or suggesting improvements.

What you need to fulfill the role

  • Experience in providing technical support for SaaS products, including experience in a third-level support role.
  • Analytical and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.
  • Excellent communication skills, with the ability to communicate effectively with both technical and non-technical customers and team members.
  • Creation and updating of technical documentation and work instructions.
  • Checking software configurations and take over error analysis.
  • Transmitting emerging requirements for the product and development.
  • Experience working with ticketing systems and maintaining accurate records of support requests and resolutions.

What we offer

Health Days I Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Demo Days I Coffee Chat Roulette I Ideas Portal I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

<p>Your contact:</p>

Vikas Gaikwad| T +49 89 930 839-419

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.

Working at thinkproject.com - Make your intelligence an asset.