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Support Specialist (m/f/d)

  • Gloucester (GB)
  • Consulting
  • Customer service, hotline
  • Fulltime
  • Published: 16.12.2024
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Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.

What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public. 
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.

What your day will look like

As a Support Specialist (m/f/d) in the Professional Services Team, you will ensure seamless customer support, product understanding, and collaboration across teams to optimize the user experience.
  • Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels.
  • Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting.
  • Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects.
  • Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships.
  • Documentation: Create and maintain user support materials, such as knowledge bases and user guides.
  • User training: Conduct training sessions through webinars to equip users with product knowledge and skills.
  • Cross-departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution.
  • Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements.

What you need to fulfill the role

  • Fluent English Language skills are mandatory
  • Detail-oriented with the ability to document procedures accurately. 
  • Self-motivated with a desire to learn and grow in the field of solution implementation and support. 
  • Ability to work collaboratively in a team environment. 
  • Familiarity with construction industry processes and terminology is a plus. 

What we offer

Women's Network I LGBTQIA+ Network I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Preethika Ramdass

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.


Working at thinkproject.com - think career. think ahead.