Support Specialist (m/f/d)
- Wuppertal (DE)
- Consulting
- Fulltime
- Published: 2024-03-28
Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.
What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.
Location: Wuppertal
Department: Services
Contract: Permanent
What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.
Location: Wuppertal
Department: Services
Contract: Permanent
What your day will look like
- First point of contact for the customers to help troubleshooting, answering questions and help resolve technical issues
- Become knowledgeable in the application and operation of Thinkproject products
- Provide personalized support to Thinkprojects users by telephone, support ticket and any other means
- Identify and remedy queries quickly and accurately
- Collaborate with agile development teams to assist in the investigation and resolution of reported system defects
- Develop and maintain help and support materials (wiki, help guides, etc.)
What you need to fulfill the role
- Previous experience in a support role is a plus
- Strong understanding of web-based technologies
- Excellent communication skills, with the ability to convey technical information to non-technical users effectively.
- Customer-focused mindset with a dedication to providing exceptional service.
- Ability to work independently and collaborative
What we offer
Health Days I Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Demo Days I Coffee Chat Roulette I Ideas Portal I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
Your contact:
Minette Tshibangu | T +49 89 930 839-419
Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.
Working at thinkproject.com - Make your intelligence an asset.
