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Support Specialist (m/f/d)

  • Bucharest (RO)
  • Warsaw (PL)
  • Consulting
  • Customer service, hotline
  • Fulltime
  • Published: 2024-08-26
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Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.

What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public. 
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.

What your day will look like

As a Support Specialist, your mission is to ensure that our customers receive outstanding support and effectively utilize Thinkproject products. You will be the primary point of contact for customers, providing technical assistance, troubleshooting, and resolving issues.
  • Serve as the primary point of contact for customers, providing prompt and effective technical support through various channels.
  • Develop a deep understanding of Thinkproject products and their functionality to provide expert-level support and guidance to users.
  • Resolve customer queries, troubleshoot technical issues, and escalate complex problems to higher levels of support when necessary.
  • Collaborate with agile development teams to investigate and resolve reported system defects, ensuring a smooth user experience.
  • Work closely with Delivery teams to support product mobilization and ongoing customer relationship management.
  • Create and maintain comprehensive help and support materials, including wikis, knowledge bases, and user guides following content manager principles
  • Conduct training sessions for users through webinars, ensuring they have the knowledge and skills to effectively utilize the products.
  • Act as a liaison between the support team and other departments, ensuring seamless communication and efficient issue resolution.
  • Contribute to continuous improvement initiatives by providing feedback and insights based on customer interactions.

What you need to fulfill the role

  • German: C2 level mandatory
  • Proven experience in a technical support role, preferably in a software or technology company.
  • Solid technical background with the ability to troubleshoot and resolve software-related issues.
  • Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Detail-oriented with excellent problem-solving and analytical abilities.
  • Bachelor's degree in a relevant field or equivalent experience.

What we offer

Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Aurélia Faisandel

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.


Working at thinkproject.com - think career. think ahead.