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Process Analyst (m/f/d)

  • Bucharest (RO)
  • Fulltime
  • Published: 2025-01-26
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Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.

What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public. 
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.

What your day will look like

As a Process Analyst in the Services Operations Team, your mission is to design and implement a robust operational framework that drives efficiency, scalability, and customer satisfaction. By analyzing, optimizing, and streamlining processes across departments, you will lay the foundation for a high-performing Services Operations function, empowering Thinkproject to deliver exceptional service quality in a rapidly evolving SaaS environment. 
 
  • Analyze, Document, and Optimize Existing Processes: Review current processes within Services Operations, document their workflows, and identify areas for improvement. 
  • Identify Improvement Opportunities: Spot areas with potential for optimization and implement process enhancements to increase efficiency and customer satisfaction. 
  • Collaborate Across Departments: Work closely with teams such as IT, Customer Support, and Product Management to refine and improve interdisciplinary processes. 
  • Conduct Process Analyses: Perform in-depth process evaluations and gather relevant key performance indicators (KPIs). 
  • Support Process Implementation and Enablement: Assist in the introduction and rollout of new processes, including enablement of employees 
  • Participate in Digitalization and Automation Projects: Contribute to initiatives focused on the digital transformation and automation of service processes. 
  • Prepare and Present Reports: Compile process reports and recommendations, presenting them to management and team members to drive decision-making. 

What you need to fulfill the role

  • Language Skills: Fluent English language is mandatory 
  • Educational Background: A completed degree in Business Informatics, Business Administration, Engineering, or a related field is a plus. 
  • Experience in Process Optimization: Initial experience in process analysis and optimization, ideally in the SaaS or services sector (entry-level candidates are also welcome). 
  • Proficiency in Analytical Tools: Confident use of analysis tools and MS Office, especially Excel. 
  • Analytical and Independent Work Style: A structured, self-reliant working style combined with strong analytical thinking. 
  • Teamwork and Communication Skills: Strong interpersonal and communication skills to coordinate and optimize processes across departments. 

What we offer

Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Preethika Ramdass

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.


Working at thinkproject.com - think career. think ahead.