Support Specialist (m/f/d) New Zealand
- Auckland (NZ)
- Consulting
- Fulltime
- Published: 2024-04-24
Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.
What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.
Location: Auckland
Department: Services
Contract: Permanent
What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.
Location: Auckland
Department: Services
Contract: Permanent
What your day will look like
- RAMM Asset Management software - first and second level support
- CEMAR software - first level support
- Developing a sound working knowledge of the software solution suite
- Assisting clients in troubleshooting problems, diagnosing issues, identifying sources of the problem and offering solutions
- Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- Where practical, testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
What you need to fulfill the role
- Experience in RAMM Asset Management software beneficial
- Experience as a Technical Support Engineer or similar role
- Good knowledge of Microsoft Office products – Excel, Outlook
- Knowledge of relational databases important
- Good knowledge of SQL scripts/queries preferred.
- Experience diagnosing problems with software products and web-based applications.
- Ability to work under pressure.
- Motivated to learn new skills and technologies.
- Good time-management skills
- Great interpersonal and communication skills
What we offer
Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
Your contact:
Minette Tshibangu | T +49 89 930 839-419
Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.
Working at thinkproject.com - Make your intelligence an asset.
